Robot service operations
Monitor field service from WALM trigger to closed ticket.
3
Live service queue
1
Parts-dependent jobs
1
Completed service jobs
4
Request and status updates
Ticket lifecycle
WALM ↔ LABORCLOUD1
WALM trigger
2
Ticket created
3
Service work
4
Closed ticket
WALM initiates · LaborCloud executes
Asset and location details enter with the service request. LaborCloud creates and manages the service ticket, then mirrors status updates back to WALM.
LC-1042 · AMR navigation fault
Selected service ticket
Integration activity
Service ticket queue
| Ticket / WALM ref | Robot asset | Location | Technician | LaborCloud status | WALM sync |
|---|
Service tickets
LaborCloud owns service execution and ticket history.
All tickets
| Ticket | WALM reference | Asset | Location | Technician | Status | Updated |
|---|
Robot assets
Registered robots and linked service history.
Asset register
| Asset ID | Robot / model | Type | Location | Health | Open tickets |
|---|
Service locations
Customer facilities and robot deployment locations.
Location register
| Location ID | Customer / facility | Address | Robots | Contact | Open tickets |
|---|
Technicians
Field team skills, availability and workload.
Technician roster
| Technician ID | Name | Specialty | Region | Availability | Active tickets |
|---|
Operations analytics
Illustrative bottleneck, delay, workload and SLA reporting.
3
Current sample queue
2.12 h
Request to technician start
8.4 h
Creation to closure
2
Sample ticket backlog
Time to Task — Trend
Average hours
Time to task2-hour target
Ticket Volume vs Closures
Created and closed jobs
CreatedClosed
Total Delay Hours by Month
Cumulative delays
Delay Reasons
Share of incidents
Average Time in Status
Hours per lifecycle stage
SLA Attainment by Location
Target: 90%
Technician workload
Open assignments and average resolution
| Technician | Open | Resolution | SLA |
|---|
WALM event health
Acknowledgements and retry queue
AcknowledgedRetry / pending
Bottleneck register
Tickets with the longest current status duration
| Ticket | Asset | Location | Status | Time in status | Blocker | Priority |
|---|
WALM integration
Event exchange, ticket acknowledgement and status mirroring.
Integration contract
1
WALM → LaborCloud · ServiceRequestWALM reference, asset ID, location ID, issue, priority.
2
LaborCloud → WALM · TicketCreatedNew LaborCloud ticket ID and initial status acknowledgement.
3
LaborCloud → WALM · StatusUpdatedCurrent status, technician, timestamp and optional notes.
4
LaborCloud → WALM · TicketClosedClosed Ticket status and service completion summary.
This source package simulates the event exchange in the browser. No live WALM endpoint is called.
Latest event
4
TicketCreated
Event log
| Event ID | Direction | Type | Ticket | Status | Delivery |
|---|
Ticket
Service overview
REPORTED ISSUE
Ticket activity timeline
AUDIT TRAILWALM status mirror
SYNCED · SIMULATEDLaborCloud · Robot Field Management Service · Demo data only · 4 simulated integration events